When a Warranty Repair becomes a Hostage Situation

It has been a few weeks since I told my tale of woe and broken laptop screens.

In summary, for those of you who missed it, my wife contacted me on my mobile while I was out shopping and told me the screen on my 13″ HP Elitebook was broken — she had adjusted the screen while using it in bed, and through some combination of pressure or torsion due to a slipped thumb, the substrate underneath the glass ruptured and the LCD was damaged. We contacted HP technical support, sent them a digital photograph of the broken screen, and the tech in India made the call to have us send it in as it was deemed to be a warranty repair and it would be no problem.

Click to read the rest of this article at ZDNet Tech Broiler.

Well, there goes my day off. Thanks Dell!

My Tuesday morning started like this. Phone rings. 9AM.

Hey Jason, uh, it’s Christine. Javi just booted up the laptop at the store this morning and nothing is working. Can you stop on by?

Me: Sure!

I knew, of course, that this probably involved my entire day being completely shot to hell.

Click here to read the rest of this article at ZDNet Tech Broiler.