When a Warranty Repair becomes a Hostage Situation


zd-broken-screen by you.

It has been a few weeks since I told my tale of woe and broken laptop screens.

In summary, for those of you who missed it, my wife contacted me on my mobile while I was out shopping and told me the screen on my 13″ HP Elitebook was broken — she had adjusted the screen while using it in bed, and through some combination of pressure or torsion due to a slipped thumb, the substrate underneath the glass ruptured and the LCD was damaged. We contacted HP technical support, sent them a digital photograph of the broken screen, and the tech in India made the call to have us send it in as it was deemed to be a warranty repair and it would be no problem.

Click to read the rest of this article at ZDNet Tech Broiler.

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