AOL Hell

Continue to ZDNet Between The Lines to read the rest of this article.

2 Responses to AOL Hell

  1. Jack says:

    Somethings fishy with this story. The guy works for ZDNet, has written about AOL before, and acts like he is surprised.

    The real issue is his mom could have just got her email by logging into her email for free at She did not need to download the software. This guy should have known that AOL went free 2 years ago and users can access their email at AOL.COM, as well as their AIM.

    So, user error is AOL’s fault? The “Tech Writer Guy” should have 1. Known that AOL email is free for the last two years and told his mom, 2. Not rant about his mom’s user error and blame it on AOL.

    If you’re going to post a claim on the internet these days, you should check your facts first. Because that story was lacking a lot of details and didn’t tell the whole story….what’s this guys agenda?

  2. There’s nothing fishy about the article. It happened exactly as I wrote it.

    By the way, I do not work for ZDNet. I am a freelance writer. I have also never written an article about AOL before.

    The point of the piece is that many people are under the impression they need the AOL client to get AOL email as well as pay for an account. I wasn’t even aware AOL email was free until someone recently told me about it. That I didn’t know about it is testament to the fact that AOL’s business model is totally shot and they haven’t effectively communicated their web strategy to the general public.

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